Information from Waterproofs4you
Posted: May 31st, 2017, 8:23 am
Information via e mail from Waterproofs4you (U.K Internet rainwear provider)
Dear Waterproofs4You Customer
It is with regret that we have to send out this email to all our valued customers, but we wanted to keep you informed of issues facing us as we run our business.
Recent orders have been delayed in reaching us through no fault of our own. It transpires that the agreed turnaround on production of orders by AJ Group in Poland is not being met.
We have tried to establish faster production and delivery from AJ Group and after lots of discussions and even meeting them at their factories earlier this year we were confident of this being achieved. However, this is not the case and we are left with no option, but to advise of the following new production times on all AJ Orders.
For Standard Items, this will now be 60 days
For none standard items that have customisation this will now be 90 days
We appreciate that this represents quite a long time. We know the quality of the products is worth the wait, but it is still disappointing from our point of view that we have had to introduce these new delivery times. It should also be noted that there could be additional delays during the May to August periods (and also Christmas) where the production factories for the relevant suppliers close for holidays.
Unfortunately, we need time to update the website with this new information (as well as add some exciting new products we have) so we are closing the website with immediate effect until Monday 12th June 2017 when it will re-open for orders.
For all orders currently placed, we apologise that you have not yet received your items. All orders will be fulfilled as soon as possible.
We are expecting a delivery from Poland at the end of this week and will process as soon as it arrives. If you are unhappy with these delays being passed on to you, then please get in touch with us to cancel your order and refund your money.
You may ask why we can’t hold stock to satisfy orders placed.
Well we do plan to hold some stock going forward, but only for the most popular items and sizes. If we held stock of all the standard items in all colours and all sizes, we need to store over 1500 items and it would not be possible to stock customised items.
Waterproofs4You is a small company, run by passionate people to try and help our customers in finding their perfect waterproof clothing. Costs are kept to a minimum so we can offer items as cheaply as possible. We are not yet ready to move to the level that would be required for those levels of stock, so we are at the mercy of the companies we work with in sending us items as and when required.
We hope that the delays in receiving your items is offset by the quality of the service you receive from us and of the goods and also the knowledge that we are coming up with new products that are exclusive to us at Waterproofs4You.
Thank you for your time and your patience in these matters.
All the best
Waterproofs4You.
A shame as this company seems genuine in their customer service. And they have been let down by long production delays.
Two months seems a long period from order too delivery.
All the best too them!
Dear Waterproofs4You Customer
It is with regret that we have to send out this email to all our valued customers, but we wanted to keep you informed of issues facing us as we run our business.
Recent orders have been delayed in reaching us through no fault of our own. It transpires that the agreed turnaround on production of orders by AJ Group in Poland is not being met.
We have tried to establish faster production and delivery from AJ Group and after lots of discussions and even meeting them at their factories earlier this year we were confident of this being achieved. However, this is not the case and we are left with no option, but to advise of the following new production times on all AJ Orders.
For Standard Items, this will now be 60 days
For none standard items that have customisation this will now be 90 days
We appreciate that this represents quite a long time. We know the quality of the products is worth the wait, but it is still disappointing from our point of view that we have had to introduce these new delivery times. It should also be noted that there could be additional delays during the May to August periods (and also Christmas) where the production factories for the relevant suppliers close for holidays.
Unfortunately, we need time to update the website with this new information (as well as add some exciting new products we have) so we are closing the website with immediate effect until Monday 12th June 2017 when it will re-open for orders.
For all orders currently placed, we apologise that you have not yet received your items. All orders will be fulfilled as soon as possible.
We are expecting a delivery from Poland at the end of this week and will process as soon as it arrives. If you are unhappy with these delays being passed on to you, then please get in touch with us to cancel your order and refund your money.
You may ask why we can’t hold stock to satisfy orders placed.
Well we do plan to hold some stock going forward, but only for the most popular items and sizes. If we held stock of all the standard items in all colours and all sizes, we need to store over 1500 items and it would not be possible to stock customised items.
Waterproofs4You is a small company, run by passionate people to try and help our customers in finding their perfect waterproof clothing. Costs are kept to a minimum so we can offer items as cheaply as possible. We are not yet ready to move to the level that would be required for those levels of stock, so we are at the mercy of the companies we work with in sending us items as and when required.
We hope that the delays in receiving your items is offset by the quality of the service you receive from us and of the goods and also the knowledge that we are coming up with new products that are exclusive to us at Waterproofs4You.
Thank you for your time and your patience in these matters.
All the best
Waterproofs4You.
A shame as this company seems genuine in their customer service. And they have been let down by long production delays.
Two months seems a long period from order too delivery.
All the best too them!